Thank you for taking the first step towards making your smile as beautiful as it can be. We want you to be completely satisfied with every product. All Power Swabs® products can be used for 30 days absolutely risk-free, less shipping and handling. If you do not see or feel the results that you expected, call our Customer Service department within 30 days of your order and return any unused products and/or empty boxes for a full product refund.
Returning products to us is both easy and convenient. You must return all merchandise, including unused products and/or empty boxes within 30 days of receipt. Failure to return merchandise, in Stain Away’s sole determination, may cause the order to be ineligible for a refund. Your return should also include your name, order confirmation number, and reason for the request. The return shipment must be sent to:
Sheer Science Attn: Returns Department 150 Stewart Parkway Greensboro, GA 30642
All return shipping charges are paid by the customer. To ensure that merchandise is returned safely, we suggest you send returns via U.S. Postal Service, UPS or FedEx with insured delivery.
If your refund is accepted, a credit will automatically be applied to your credit card or original method of payment within 10 days. If needed we will adjust this policy as required by the laws of the state in which you live.
Three month kits may be eligible, at Stain Away’s sole determination, for a partial refund within 60 days of your order.
Should you have any questions about a return, call 800-535-4693 or send an email to firstname.lastname@example.org.
SHIPPING METHODS & RATES We strive to fulfill and ship your order in the most efficient manner. Shipping rates vary per the size of your order. Most orders ship within 1-2 business days after they are received. We select the shipping carrier according to the shipping method and destination address specified at the time of order. Orders shipped using the Standard Shipping method typically arrive within 5-7 business days. Expedited shipping is available for shipments to the contiguous United States only. Orders shipped using the Expedited Shipping method typically arrive within 2-3 business days. Please note: delivery times are estimates and are subject to change. Due to the unpredictable nature of the shipping industry, we cannot guarantee delivery dates. The time period from order to delivery will vary depending on location. Free Standard Shipping applies on all orders within the contiguous Unites States. Additional shipping and processing fees may apply to orders shipping to Alaska and Hawaii. International Shipping rates are calculated by weight and destination and will vary.
WHERE WE SHIP We ship orders only within the United States (including Hawaii and Alaska) and Canada. Please contact Customer Service for any international orders. Customers are responsible for any tariffs, duties, taxes, etc. required by your country for importing consumer goods.
SHIPPING PROCEDURES All orders will be shipped to the address specified in the shipping address section of the order form. We will send you a shipping confirmation email when all or part of your order is shipped. This email is typically sent after the first carrier scan. The email may include a tracking number if provided by the carrier. Typically, orders placed before 3 PM EST ship the same business day. Our shipping and processing only occurs on business days (Monday - Friday, excluding major holidays). Orders placed on a Friday after 3 PM, Saturday or Sunday, will not begin processing until the next business day (Monday) unless the next business day is a major holiday. Furthermore, you should exclude non-business days (Saturdays, Sundays as well as major holidays) in anticipation of the arrival of your Sheer Science® products.